As the largest landlord in North America the GSA’s mission is to radically improve customer service through organisational change and workspace transformation. With 330,000,000 sf of real estate and a $10.5 billion design and construction budget, the GSA developed the Workplace 20•20 Initiative to encompass 22 pilot work space projects nationwide.

DEGW is applying a collaborative design process to create optimal environments, addressing both work process and flexibility for future change. Using a balanced scorecard approach for design, planning and research relevant organisational measures were used to establish baseline business data, allowing comparison of pre and post occupancy results.